Carpet Cleaning SW13 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet and related cleaning services by Carpet Cleaning SW13 to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Carpet Cleaning SW13.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Customer means the individual, business, or organisation booking and receiving services from Carpet Cleaning SW13.
Company, we, us, our means Carpet Cleaning SW13.
Services means carpet cleaning and any related or ancillary services provided by the Company, including but not limited to upholstery cleaning, rug cleaning, spot and stain treatment, and end of tenancy cleaning where offered.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed appointment for the provision of Services by the Company to the Customer, whether made online, in writing, or verbally.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its designated service area, including but not limited to the SW13 district and surrounding locations, subject to availability.
The specific Services to be provided, including the areas to be cleaned, type of cleaning, and any additional treatments, will be agreed with the Customer at the time of Booking and confirmed by the Company.
The Company reserves the right to decline any Booking or request to perform Services that it reasonably considers unsafe, inappropriate, or outside its normal scope of work.
3. Booking Process
Bookings may be made through any method offered by the Company from time to time, including online forms or written and verbal requests.
To make a Booking, the Customer must provide accurate information, including name, address of the Premises, contact details, description of the areas and items to be cleaned, and any access or parking information.
The Company may provide an estimate or quotation based on the information supplied by the Customer. All estimates and quotations are given in good faith but may be subject to change if the information supplied is incomplete or inaccurate, or if the condition of the items or Premises differs significantly from that described.
A Booking will be considered confirmed only once the Company has acknowledged acceptance of the Booking and, where applicable, has received any required deposit or pre-payment.
The Customer must ensure that an adult is present at the Premises at the agreed time of the Booking, unless otherwise specifically agreed. The Customer is responsible for granting access to the Premises and for providing any necessary instructions relating to alarms, security systems, parking, and building entry.
4. Pricing, Estimates and Quotes
Prices are generally based on the type, size, and number of areas or items to be cleaned, the condition of carpets and furnishings, and the time and resources required.
Any price given before inspection of the Premises is an estimate only. The final price may be adjusted on arrival if the actual work required differs from the work described at the time of Booking.
Where possible, the Company will notify the Customer of any price adjustment before commencing the Services. If the Customer does not agree to the revised price, the Company may cancel the Booking, and any deposit may be refunded or retained in whole or in part at the Companys discretion to cover costs incurred.
All prices are exclusive or inclusive of applicable taxes as specified by the Company at the time of Booking. The Customer is responsible for paying all applicable taxes in addition to the service price, where required by law.
5. Payment Terms
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises.
The Company may accept various methods of payment as advised to the Customer at the time of Booking or on completion of the Services. The Customer is responsible for ensuring that payment can be made using one of the payment methods accepted by the Company.
For certain Bookings, including large or commercial jobs, the Company may require a deposit or partial pre-payment to secure the appointment. Deposits may be non-refundable, or refundable subject to conditions, as notified to the Customer at the time of Booking.
In the event of late payment, the Company reserves the right to charge interest on any overdue amount at the highest rate permitted by applicable law, as well as to recover all reasonable costs incurred in pursuing the debt, including administrative costs and, where applicable, legal and collection costs.
6. Cancellations and Rescheduling
The Customer may cancel or reschedule a Booking by giving the Company reasonable notice. The minimum notice period required for cancellations or rescheduling, and any related charges, will be communicated at the time of Booking.
Where the Customer cancels or reschedules a Booking with shorter notice than the stated minimum period, the Company may charge a cancellation fee. This may be a flat fee or a percentage of the quoted price, to cover lost time and costs incurred.
If the Company arrives at the Premises at the agreed time and is unable to gain access, or if the Customer is not present as required and the Services cannot be performed, this may be treated as a late cancellation. The Company may charge the full or partial service fee in such circumstances.
The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to severe weather, staff illness, vehicle breakdown, or safety concerns at the Premises. In such cases, the Company will endeavour to give the Customer as much notice as practicable and to offer an alternative appointment. The Company will not be liable for any losses arising from such cancellations or rescheduling, other than any refund of pre-payments for Services not carried out.
7. Customer Obligations and Preparation of Premises
The Customer must provide a safe working environment for the Companys staff and contractors at the Premises. This includes ensuring that floors are free from hazards, that pets and children are supervised or kept away from work areas, and that there is appropriate lighting and ventilation.
The Customer is responsible for moving small and easily portable items such as toys, small furniture, and fragile objects from the areas to be cleaned before the arrival of the Company. If the Customer requires assistance in moving heavier items, this must be requested in advance and may incur additional charges. The Company reserves the right to refuse to move certain items where it considers there is a risk of damage or injury.
The Customer must inform the Company of any known defects, damage, or special conditions relating to the carpets, rugs, upholstery, or other items to be cleaned, including but not limited to loose seams, fraying, colour instability, previous damage, or prior use of incompatible cleaning products.
The Customer must ensure that there is suitable access to water and electricity at the Premises for the duration of the Services, unless otherwise agreed.
8. Cleaning Methods, Results and Limitations
The Company will use reasonable skill and care in providing the Services, in line with industry practices and the information available at the time of service.
Certain stains, odours, and marks may be permanent and cannot be removed, even with professional cleaning. The Company does not guarantee complete removal of all stains or restoration of carpets or furnishings to a brand-new condition.
Any advice provided by the Company regarding likely results is an opinion only and not a guarantee. The actual outcome depends on factors including the age, type, condition, and prior treatment of the carpets and furnishings.
During or immediately after cleaning, carpets and furnishings may be damp for a period. The Customer must follow any advice given regarding drying times, ventilation, and the avoidance of walking on or placing furniture on damp areas. The Company is not liable for any damage caused by failure to follow such advice.
9. Liability and Insurance
The Company will exercise reasonable care while working at the Premises. In the unlikely event of damage caused directly by the negligence of the Company, the Customer must notify the Company as soon as reasonably practicable and, in any event, within a reasonable time after discovering the damage.
The Companys liability for direct damage to property arising from its negligence is limited to the lower of the cost of repair or replacement of the damaged item, taking into account age, condition, and fair wear and tear, and any limits under its insurance policies.
The Company is not liable for any pre-existing damage, wear, or defects, or for any damage resulting from the Customers failure to disclose relevant information about the items or Premises.
The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of opportunity, whether arising in contract, tort, or otherwise, even if foreseeable.
Nothing in these Terms and Conditions shall limit or exclude any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence or for fraud.
10. Complaints and Service Issues
If the Customer is dissatisfied with any aspect of the Services, the Customer must contact the Company within a reasonable time, and in any case within 48 hours of completion of the Services where practicable, so that the Company has the opportunity to inspect and, where appropriate, rectify any issues.
Where a complaint is justified and relates directly to the quality of the Services provided, the Company may, at its discretion, offer to re-clean the affected area or provide another suitable remedy. Any such remedy shall be the Customers sole and exclusive remedy in relation to the complaint, subject to any non-excludable statutory rights.
11. Waste, Disposal and Environmental Regulations
The Company endeavours to operate in compliance with applicable environmental and waste regulations in the areas in which it provides Services.
During the provision of Services, the Company may generate waste water and debris arising from the cleaning process. Where such waste can be safely and lawfully disposed of at the Premises, for example via appropriate drains, the Company will do so in a responsible manner, subject to local regulations and the suitability of the Premises facilities.
The Customer agrees not to request or permit the Company to dispose of waste in any manner that would breach applicable waste or environmental regulations. The Customer is responsible for informing the Company of any site-specific restrictions or requirements relating to waste disposal at the Premises.
Where special waste handling or removal is required, or where waste cannot lawfully or safely be disposed of at the Premises, the Customer may be responsible for arranging and bearing the cost of appropriate waste collection and disposal services, unless expressly included in the Service description.
12. Access, Parking and Charges
The Customer is responsible for providing suitable access and, where relevant, parking for the Companys vehicle or vehicles for the duration of the Booking.
Any parking charges, congestion charges, or similar costs reasonably incurred by the Company in attending the Premises to carry out the Services may be added to the Customers invoice, unless otherwise agreed.
13. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances, or causes beyond its reasonable control. This may include, but is not limited to, acts of God, extreme weather, epidemic or pandemic, power or utility failures, transport disruptions, or industrial disputes not involving the Companys own staff.
14. Privacy and Data Protection
The Company may collect and process personal data from the Customer in connection with the provision of Services, including contact details, service history, and payment information, in accordance with applicable data protection laws.
The Company will use such personal data only for purposes related to the provision of Services, administration, customer service, legitimate business interests, and compliance with legal obligations.
15. Changes to These Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers Booking will apply to that Booking and the related Services.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity as part of a business reorganisation or transfer, provided that this does not adversely affect the Customers rights.
These Terms and Conditions, together with any specific terms agreed at the time of Booking, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.
